Breakdown:

• Reschedule or cancel no less than 48 hours to avoid a service fee.
• No shows will be charged a full-service fee – No Exceptions.
• All deposits are non-refundable – but can be transferred to next appointment.
• If more than 10 minutes late, appointment will be cancelled, and you will be charged a full-service fee.

Cancellations:
I ask that you please cancel or reschedule no less than 48 hours prior to your appointment.

I do understand there are unavoidable situations that come up, and I will do my best to work with you in this case and reschedule your appointment. However, if last minute cancellations become a habit, full-service fees will be charged, or you will be unable to book again in future.

Cancelled appointment with less than 48hour notice will incur a 100% fee of the booked service cost.

No-shows will incur a 100% fee of the booked service cost, which will be charged to your card on file or paid via bank transfer – especially before any new appointments can be confirmed.

Late Policy:
If you are more than 10 minutes late for your appointment, it will be cancelled, and a full-service price will be charged as it will be to late for me to fill your appointment resulting in a loss of income for me.

Deposits and Booking Fees:
A 50% deposit is required for appointments during Christmas/Holiday period, or for clients who have previously no-showed.
Deposits can be paid through the Fresha booking system or by bank transfer.

Deposits are transferable to a rescheduled appointment if you provide at least 48-hours notice. If your appointment is cancelled with less than 48-hours notice and the appointment cannot be filled, the deposit will be forfeited.

Guaranteed Service:
I always want you to be 100% satisfied and happy with any services that I provide.
If you are not 100% happy, please let me know before you leave the salon so I can fix what you are not satisfied with.
I have a 1-week service guarantee – if any issues arise, I will fix them for free; provided aftercare has been followed and the service was appropriate for your lifestyle. (Jewels NOT tools)!

Refunds: In accordance with the Consumer Guarantees Act, refunds may be offered if a repair or redo of a service can’t resolve the issue. Refunds are not available for change-of-mind requests.

Sickness Policy:
If you are sick or unwell, please reschedule your appointment. The salon is a small intimate space, so if you turn up unwell, please do not be offended if you are asked to rebook for another day.

Child Safety Policy:
I understand how challenging it is finding time to spend on yourself and that your “me time” does not always align with your nail appointments. Young children, even older, get bored! So for me to provide you the best service, and you walking out with a decent result, unsupervised children are not allowed.

This policy is to try and ensure you can enjoy an uninterrupted service but is also created with your child’s safety in mind as your hands will be busy and other possible hazardous chemicals and equipment may potentially be dangerous to young children.

Age Policy:
I offer children’s manicures, but all children under 16 must be accompanied by a parent or guardian.
Due to young children still developing and growing, to keep their nails strong and healthy:
Gel polish services will not be done on any one younger the age of 12.
Artificial enhancements will not be done on anyone under the age of 16.

Holidays Policy:
Christmas/Holiday period runs from the second week of December to the second week of January.
For 2025, this is from Monday, 8^th December 2025, to Sunday, 11^th January 2026